Trusted Online Distributor of Commercial Restroom Products Since 1991

FLUSHMATE How To Videos


How Flushmate Works

How to Install a Flushmate Toilet

Flushmate Trouble Shooting

Flushmate Points to Remember

How to Test and Replace the Upper Supply

How to Test and Replace the Lower Supply

How to Test and Replace the Flush Cartridge

How to Test and Replace the Flushmate System



Commonly asked questions about FLUSHMATE

CAN I INSTALL FLUSHMATE IN MY EXISTING TOILET?

No! FLUSHMATE cannot be retrofitted to an existing gravity bowl. Bowls designed to work with FLUSHMATE harness the energy FLUSHMATE delivers to the bowl to create a "pushing" action for the waste. A gravity bowl with FLUSHMATE inside will splash excessively.

HOW DOES FLUSHMATE WORK?

When FLUSHMATE is empty of water, it contains air at atmospheric pressure. As water from the supply fills FLUSHMATE, the air becomes trapped and is compressed. As air pressure builds to equal line pressure, water flow stops. The FLUSHMATE is ready to flush.

It's compressed air inside FLUSHMATE that increases potential energy of the entire system. The 1.6 gpf (6.0 Lpf), 1.28 gpf (4.8 Lpf) or 1.0 gpf (3.8 Lpf) of water that flows into FLUSHMATE becomes “turbocharged” by the air, giving the water flushing performance equal to 5-1/2 gallons or more.

When the toilet is flushed, this energy pushes the water into a specially designed toilet bowl. A toilet equipped with FLUSHMATE must be specifically designed to accommodate the effectiveness of FLUSHMATE. FLUSHMATE is NOT a retrofit product.

WHAT MAKES FLUSHMATE PRESSURE-ASSIST TOILETS FLUSH BETTER?

Pressure. Gravity-fed toilets are designed to siphon the waste out of the bowl, while FLUSHMATE-equipped units are designed to push the contents. There is more water behind the waste during the FLUSHMATE operation, assuring extraction and superior drainline carry. Also, FLUSHMATE-equipped bowls utilize a larger diameter and fewer bends in the trapway design. This eliminates the likelihood of double flushing and stoppages.

WHAT IS THE MINIMUM PRESSURE REQUIREMENT FOR THIS UNIT?

The FLUSHMATE 1.0 gpf (3.8 Lpf) requires line pressure of 35 psi or greater, and the 1.6 gpf (6.0 Lpf) and 1.28 gpf (4.8 Lpf) models require line pressure of 20 psi or greater.

WHAT KIND OF MAINTENANCE IS REQUIRED ON FLUSHMATE UNITS?

While there are no preventative maintenance requirements, there are some very simple troubleshooting techniques outlined in the Owner's Operation and Installation Guide that any homeowner can do that cover the most common problems.

DO I NEED ANY SPECIAL TOOLS?

No, any required repairs can be done with the following hand tools: slotted and Phillips screwdrivers, a pair of long handled pliers, and a large paper clip.

WHY IS THERE STANDING WATER INSIDE THE CHINA TANK?

FLUSHMATE units can emit a few drops of water inside the tank during the flushing cycle. This water collects on the bottom of the china until the water level reaches the height of the built-in drain. Normal level of water is about 1-inch.

HOW DO I GET TECHNICAL ASSISTANCE AND REPAIR PARTS FOR FLUSHMATE?

Technical assistance is available by calling our customer service team at 800-440-5556, as well as through our website: www.airdelights.com/sloan-flushmate-repair-parts.html. They are your sources for troubleshooting, identifying components and finding repair parts.

See What Our Customers Are Saying

  • I have been out-of-touch with Air Delights for some years. When I decided to return, they were there, ready and able to help me. They even had my old order records from years back. This was a great help to me. I didn't even need to order new dispensers , because my old ones worked just like new.

  • Due to our order history they followed up with a phone call to ensure what was ordered was actually what we wanted. Turns out we ordered incorrectly. They made the adjustment on the phone and shipped the correct item.

  • From seeing the pop-up ad, through ordering the needed parts cheaper than factory pricing, to installing for a flushable toilet again---THREE DAYS ONLY!!! Impressive, outstanding, and better than most!

  • I've been using products from Air Delights for years and have loved all of the products that I purchased. There have never been any problems with the products or customer service. I've actually gotten some of my friends interested in the products.

  • I've dealt with you folks before so I know the kind of service I will receive. I like the fact that there is a place like yours that people can shop at and get the service we deserve. I've decided we needed another set of this product in our upstairs bathroom since we have someone else utilizing the downstairs bathroom. GREAT SERVICE!

  • They expedited shipping to me and got it her super fast and were MORE than courteous when I called. The Best!

  • This commercial supplier has always been patient with my household sized orders. They even called once when what I had ordered was not the same as my previous orders. Saved me from having to return a mistaken order. I love their air freshener products. It's not always easy to find air fresheners that I can use with my allergies.

  • Your company is the best.You save me money on the part that I needed.Also I will be order off your company if I need anything else.

  • Our Flushmate 503 developed a broken cartridge at 4PM central time. AirDelights is pacific time, so by the time I placed my order it was 2:47 pacific time. They sent the parts by FEDEX next day standard delivery. I had the parts in my hand in St Louis MO at 10:18 AM the next morning. The order was before 3PM so they shipped the same day.

  • Ease of ordering and length of time on delivery and the pleasing aroma of items purchased are all great! I will be purchasing more in the near future. Thanks to everyone involved with my order.


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