Trusted Online Distributor of Commercial Restroom Products Since 1991

30 Day Return Policy

Air Delights, Inc. wants you to be completely satisfied with your purchase. When you receive your order, please make sure you inspect all merchandise for any defects or poor workmanship. If you are not 100% satisfied with your purchase, we ask that you return it unused within 30 days for replacement or refund, less the original shipping and handling (This includes promotional shipping costs; i.e. Free shipping etc).

Note: Electronic components, special order or made to order items, and certain repair parts are non returnable. A 20% restocking fee ($20.00 minimum) will be charged on all returned merchandise. If shipment is refused 20% restocking fee will also be charged.

You must have a Return Authorization (RA) number before returning any merchandise to Air Delights, Inc. Call our Customer Service staff at (800) 440-5556 (6am to 5pm, PST). To obtain a Return Authorization Number (RA#).

Air Delights, Inc. Return Shipment Policy:

  • Air Delights, Inc. is unable to accept used merchandise. All items will be inspected before any final decisions are made on credits. The returns department retains full discretion on granting full or partial refunds, exchanges, or in-store credits.
  • Defective products: You must contact the manufacturer of the product to arrange for warranty repair or replacement.
  • All Toilets, Urinals, and Sinks made with porcelain are not returnable.
  • Any order for a "Special Order" or "Non Stocking" item may not be cancelled or returned.
  • All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your credit card will be billed accordingly.
  • The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
  • Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
  • Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

For a shipping damage return, If your order arrives damaged please call us immediately at 1-800-440-5556. Keep the original inner and outer packaging for the delivery driver to inspect for claim purposes. Once the delivery driver inspects the damaged package, we will reship your order for you at no cost to you and also make arrangements for the damaged merchandise to be returned to us.

Order Cancellation

If goods are canceled before they have been processed (usually before 2:00pm PST on the day the order was placed), the order is canceled and no charges are applied to the customer. If the order has been processed at the time of cancellation, item will be considered a return and our return policy listed here will apply. If you need to cancel an order please call us toll-free at 1-800-440-5556 or contact us.

If package is refused at the time of delivery the same policy above applies.

See What Our Customers Are Saying

  • I have been out-of-touch with Air Delights for some years. When I decided to return, they were there, ready and able to help me. They even had my old order records from years back. This was a great help to me. I didn't even need to order new dispensers , because my old ones worked just like new.

  • Due to our order history they followed up with a phone call to ensure what was ordered was actually what we wanted. Turns out we ordered incorrectly. They made the adjustment on the phone and shipped the correct item.

  • From seeing the pop-up ad, through ordering the needed parts cheaper than factory pricing, to installing for a flushable toilet again---THREE DAYS ONLY!!! Impressive, outstanding, and better than most!

  • I've been using products from Air Delights for years and have loved all of the products that I purchased. There have never been any problems with the products or customer service. I've actually gotten some of my friends interested in the products.

  • I've dealt with you folks before so I know the kind of service I will receive. I like the fact that there is a place like yours that people can shop at and get the service we deserve. I've decided we needed another set of this product in our upstairs bathroom since we have someone else utilizing the downstairs bathroom. GREAT SERVICE!

  • They expedited shipping to me and got it her super fast and were MORE than courteous when I called. The Best!

  • This commercial supplier has always been patient with my household sized orders. They even called once when what I had ordered was not the same as my previous orders. Saved me from having to return a mistaken order. I love their air freshener products. It's not always easy to find air fresheners that I can use with my allergies.

  • Your company is the best.You save me money on the part that I needed.Also I will be order off your company if I need anything else.

  • Our Flushmate 503 developed a broken cartridge at 4PM central time. AirDelights is pacific time, so by the time I placed my order it was 2:47 pacific time. They sent the parts by FEDEX next day standard delivery. I had the parts in my hand in St Louis MO at 10:18 AM the next morning. The order was before 3PM so they shipped the same day.

  • Ease of ordering and length of time on delivery and the pleasing aroma of items purchased are all great! I will be purchasing more in the near future. Thanks to everyone involved with my order.


© 1991- • Air Delights, Inc. All rights reserved. "Air Delights" and logo are registered trademarks for Air Delights, Inc.